Billing Procedure
BILLING PROCEDURE
The rates and charges shall be billed monthly in case of metered users, and no less frequently than quarterly in the case of special users, and the water bill and sewer and gas bill shall be rendered at the same time and on same bill forms, but as separate charges, and all bills for the service shall be due and payable when rendered.
If not paid by the fifteenth (15th) of the month following the date rendered, the bill shall be delinquent, and delay penalty equal to ten percent (10%) of the face amount of the bill shall become due and payable. If the delinquent date should fall on Saturday, Sunday or a legal holiday, then the face amount of the bill may be paid at the next business day, which is not a holiday.
If the entire bill is not paid before the fifth (5th) of the month following the due date, (approximately thirty-five (35) days from the mailing of the bills) then pursuant to authority of KRS 96.934, the water service connection to the premises shall be disconnected, (locked off). If any delinquent customer shall, thereafter, desire reconnection, the customer shall be required to pay the delinquent bill, the penalty, and the charge for reconnection. If the customers account is still delinquent at 8:00 a.m. on the day of disconnections and other arrangements have not been made by the General Manager or Office Manager through state and/or federal funding (in which a signed document from the agency must be faxed prior to the disconnect date), the disconnection charge ($32.00) will be assessed even if the services have not been disconnected. It the utility services are reconnected by the customer a charge of $35.00 will be placed on the customers account to cover the expense of an additional trip and to replace a broken lock.
Whether or not any premises are disconnected because of delinquency, the City Attorney or any attorney duly authorized to act for and by the city, is authorized and directed to enforce and collect the amount of any bills remaining delinquent for thirty (30) days after the penalty is added (including the penalty, six percent (6%) interest from the date the penalty is added and court costs) by suit in any court of competent jurisdiction.
Approved 08/26/2003
Amended 11/24/2009
Holly McGrath Rosas, General Manager